Troubleshoot Order Uploads

Locate ERP order-upload problems by checking the current stage, source data, mapping, and preview.

Identify Where the Upload Stopped

Use the stage shown by the ERP Upload Planner to narrow the problem:

Before mapping: review whether the source file was accepted and can be read.
During mapping: confirm that required production fields are mapped to the intended source columns.
During value resolution: review unresolved machine or production values.
During preview: inspect row-level validation and schedule warnings before confirming the import.
During submission: keep the page open while the upload status is displayed.

Continue with the Canonical Workflow

The ERP order-upload workflow documents the full sequence from source selection through preview and confirmation.

Correct source or mapping problems before confirming an import. Do not infer missing production values when the planner reports an unresolved field.

If the Problem Continues

Record the stage, the visible validation message, and whether the problem affects every row or only specific rows. Share that information with your platform administrator or your organization's support channel.

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