Help Center
Find Watchmen FAQs on production metrics, OEE, energy and costs, troubleshoot order uploads, and choose the right support path.
Find the Right Help
Start with the Platform
Choose the reference page or workflow that matches your goal.
Resolve Order Upload Problems
Identify where an ERP upload stopped and continue with the canonical workflow.
Understand Production Metrics and OEE
Understand quality, availability, performance, and OEE with one worked example.
Understand Energy Use and Costs
Calculate energy consumption, idle wastage, and electricity costs with simple examples.
Browse Page References
Learn what each documented platform screen contains and supports.
Browse Workflow Guides
Follow task-based guidance organized by the area where the work begins.
Frequently Asked Questions by Topic
Production Metrics and OEE
- How is quality calculated, and why does it default to 95%?
- How is availability calculated, including off time?
- How is performance calculated, including preparation time?
- How do availability, performance, and quality combine into OEE?
Energy Consumption, Wastage, and Costs
- How is energy consumption calculated in kWh?
- How much energy is wasted while a machine is idle?
- How are total energy costs calculated?
- How are energy wastage costs calculated?
You can also use the documentation search with terms such as OEE, quality, idle energy, or kWh to find these explanations.
Definitions, Numbers, and Access
Glossary & Abbreviations
Look up exact screen labels such as PRO, AA, AG, PDA/BDE, and KB/WDB.
How Numbers Are Calculated
Compare cycle times, OEE definitions, quantities, planning load, savings, and energy.
Roles and Access
Understand missing pages, machine permissions, and Admin, User, and Operator limits.
Support and Access
For account-specific assistance, missing permissions, or access changes, contact your company administrator or the support channel provided by your organization.
The Help Center points to canonical page references and workflows instead of duplicating procedures that could become inconsistent.