Knowledge Base
A document workspace for uploading knowledge, reviewing processing, and managing relationships in a visual Knowledge Graph.
Overview
Access: Admin or Page Access knowledge_base. Roles and access.
Store and find operational knowledge, then review how documents relate to machines, orders, and products.
Users open it from the Workspace section in the main navigation.
Access
- Visibility: Protected
- Primary routes:
/knowledge-base
What You Can See
- Stored files, images, and written notes with processing status.
- Suggested and confirmed relationships with machines, orders, and products.
- A visual Knowledge Graph for exploring those relationships.
- Search and document review controls.
What You Can Do
- Upload files and images or add written notes.
- Monitor document processing and search stored documents.
- Review, confirm, or reject suggested relationships.
- Explore confirmed and suggested links in the Knowledge Graph.
Understand the Page
Check Whether Knowledge Is Ready
After adding a file, image, or note, review its processing status. Uploading content and having it ready for use are separate stages: check readiness before expecting newly added knowledge to be available in AI conversations.
Review the document and its sources to understand what information is available. Ready knowledge can be used in AI chats, and voice input is available when you want to speak your input. Reopen saved conversations through Chat History.
Review Document Connections
A relationship connects a document to a machine, order, or product. A suggested relationship is a connection for you to review; a confirmed relationship is one you have accepted. Confirm relevant suggestions and reject those that do not describe the document correctly.
The Knowledge Graph is a visual view of these connections. Use it to explore the documents related to a production item, while distinguishing suggestions from confirmed links.
KB / WDB: Formats, Limits, and Processing States
KB is Knowledge Base; the German short label is WDB (Wissensdatenbank). Supported uploads are PDF, DOCX, XLSX, CSV, TXT, JPG, PNG, WEBP, up to 25 MB.
Processing labels are Queued → Reading → Splitting → Indexing → Linking → Review → Ready, with Failed indicating a processing problem. Check the displayed status before expecting retrieval. Scanned or image-only PDFs cannot be read; uploading the same unreadable PDF again does not fix it. Provide a readable document instead.
The Knowledge Graph links documents to machines, orders, and products. Suggested links are detected automatically and require confirmation or rejection. Dictate provides voice input for notes; 1 doc / 1 Dok. is a document count.
Using Knowledge in Watchmen AI
The AI Assistant / Watchmen AI is Beta. Documentation only answers from platform documentation; Context-aware may query data areas enabled by your company admin. Knowledge Base access and AI data access are separate settings. No platform data is shared with external AI models unless an admin enables it.
For useful queries, name the machine, product, or order and the exact question, such as “Which ready document explains Machine A's setup?” Check the referenced source and its status. See AI Chats for modes and saved conversations.
Main Entities
- Document
- Machine
- Production Order
- Product
- Relationship
Outcomes and Limits
Common Outcomes
- Users build a searchable collection of processed operational documents.
- Users confirm useful relationships and explore them visually.
Limits and Empty States
- Processing status determines when newly uploaded content is ready to review.
- The Knowledge Graph depends on suggested or confirmed relationships being available.