Kanban
A ticket board for managing work items by status.
Overview
Give users a shared board for operational tickets and support work.
Users open it from the Workspace section in the main navigation.
Access
- Roles: Admin, Manager, Operator
- Visibility: Protected
- Primary routes:
/ticket-kanban
Any signed-in user involved in issue tracking.
What You Can See
- Status columns such as open, in progress, resolved, and closed.
- Ticket cards with searchable ticket details.
- Ownership filters and quick-create controls.
What You Can Do
- Search tickets.
- Create new tickets.
- Move tickets between columns.
- Open a ticket card to review or update it.
Main Entities
- Ticket
- Assignee
- Tag
- Due Date
Outcomes and Limits
Common Outcomes
- Users keep active issues organized and visible to the team.
Limits and Empty States
- Filters can narrow the board more than expected.
- Closed work may need to be reopened instead of recreated.
Related Pages
Use these page links to move laterally through the platform and keep context as you go.
Knowledge Base
Open reference material, operating notes, and shared team guidance.
Chat History
Review prior AI conversations and reopen context from earlier sessions.
Admin Panel
Manage shared operational setup, reusable records, and platform-wide administration tasks.
Related Workflows
Follow these task guides when you need a guided path instead of a page-level overview.
Was this page helpful?
Last updated 2 weeks ago
Built with Documentation.AI