WorkspaceKanban

Kanban

A ticket board for managing work items by status.

Overview

Access: Admin or Page Access tickets. Roles and access.

Give users a shared board for operational tickets and support work.

Users open it from the Workspace section in the main navigation.

Access

  • Visibility: Protected
  • Primary routes: /ticket-kanban

What You Can See

  • Status columns such as open, in progress, resolved, and closed.
  • Ticket cards with searchable ticket details.
  • Ownership filters and quick-create controls.

What You Can Do

  • Search tickets.
  • Create new tickets.
  • Move tickets between columns.
  • Open a ticket card to review or update it.

Ticket Types and States

Ticket states are Open, In Progress, Resolved, Closed, and Archived. Types are Internal and External/Support. Tickets can link to machines and can be moved into the Knowledge Base so their information can be retained as operational knowledge.

The ticket board is separate from Feedback to Novo AI, which has its own conversation states. Use Manage Kanban Tickets for board work.

Main Entities

  • Ticket
  • Assignee
  • Tag
  • Due Date

Outcomes and Limits

Common Outcomes

  • Users keep active issues organized and visible to the team.

Limits and Empty States

  • Filters can narrow the board more than expected.
  • Closed work may need to be reopened instead of recreated.
Was this page helpful?